Lively Link6.8.0 - App Store

Lively Link(TM), a free app for your smartphone, keeps you informed about the health and safety of loved ones who subscribe to a Lively Health and Safety plan.

Link can provide peace of mind by sharing timely updates about your loved one. You can check in with them when you want, from anywhere, without disturbing them - helping them maintain the independent life they love.

Exclusive features help them stay independent and you feel reassured.

Once you accept the invite from your loved one and successfully set up Link, you’re able to access the following features:

Receive Emergency Alerts

Link will send you notifications for selected actions including when your loved one has contacted Urgent Response on their Lively device, allowing you to make decisions quickly and follow up without delay.

Retrieve Location

When the locator permissions are on you will see your loved one’s location on a map and receive updates if they change location. These general updates happen approximately every 20 minutes.

In an emergency, First Responders get location updates every 30 seconds.

Check Activities
Based on information in the Lively device user’s Personal Profile, see if appointments are being kept and receive other reports about their activities.

Check Device Status

Get peace of mind knowing your loved one always has access to a professional in the event of an emergency. Link will let you know the Lively device Battery Status. You’ll also be notified when the battery is low so you can remind your loved one to recharge or replace the battery and stay connected.

Get Articles to Help You Support Your Loved One

Resource center featuring helpful articles, advice and tips for seniors and their loved ones.

Personalization

The Link team cares that the app is tailored to you. That’s why there are settings allowing you to choose which notifications you receive, add a picture of your loved one and even save their phone number - so you can call them directly from the app.

We want you to have a great app experience. If you have any questions about the Link app or simply can’t find your favorite features, email us at customerservice@lively.com we’ll be glad to help.

https://www.lively.com/link

Technical Help

Find answers to common questions in our FAQs. For additional assistance, tap ‘Contact Us’ from Link or call (800) 733-6632.

Version History Bug Fixes 6.8.0 Feb 9 Bug Fixes 6.7.2 Jan 14 In this version, we fixed the issue causing the Out & About notification from being delivered to your device. Please update your Lively Link app as soon as possible to continue receiving this notification. 6.6.1 04/18/2025 We’ve updated the app to support receiving location and battery updates from Preferred and Premium Lively Subscribers who use their own phone on the Lively network using our SIM Starter Kit. 6.6.0 10/25/2024 Stability and performance updates. 6.5.0 03/18/2024 Bug Fixes
Same Link now with a different look! We’ve updated our branding to more closely align with the Best Buy and Best Buy Health brands. This is strictly a cosmetic change with no changes to existing functionality. 6.4.3 12/20/2023 Same Link now with a different look! We’ve updated our branding to more closely align with the Best Buy and Best Buy Health brands. This is strictly a cosmetic change with no changes to existing functionality. 6.4.0 10/05/2023 Bug Fixes 6.3.1 09/20/2023 Improved the Location Refresh status messaging
Added Refresh button to home screen
Simplified FAQ formatting to improve readability 6.3.0 09/18/2023 Bug Fix Release
Small Accessibility and Performance Improvements 6.2.0 12/21/2022 Bug Fixes
Performance Improvements 6.1.0 05/16/2022 Bug Fix Release
Small Performance Improvements 5.7.0 02/16/2022 Bug Fixes
Performance Improvements 5.5.0 12/29/2021 Bug Fix Release
Accessibility Updates
Small Performance Improvements 5.3.0 11/16/2021 Bug Fixes
Accessibility Updates
Performance Improvements 5.2.0 10/26/2021 Bug Fixes
Accessibility Updates 5.1.0 09/22/2021 Bug fix to improve reliability and accessibility
Resolved issue of missing activities 4.9.0 08/11/2021 * Bug Fixes
* Accessibility Updates
* Provided clearer explanation for camera access in the permission request screen 4.8.0 07/21/2021 We made bug fixes, accessibility improvements, and performance improvements. 4.6.0 06/09/2021 We've got a new name and a new look. To make sure you don’t miss a thing, just keep your Updates turned on. This release includes many improvements and bug fixes. 4.5.0 05/19/2021 * Fixed Push Messages not showing for some users 4.3.2 05/10/2021 * Small fix to in-app messages
* GreatCall will soon be called Lively. For more info: www.greatcall.com/newname 4.3.1 04/20/2021 * Minor Bug Fixes
* Accessibility Updates
* GreatCall will soon be called Lively. For more info: www.greatcall.com/newname 4.3.0 04/07/2021 * Bug Fixes
* Accessibility Updates
* Fix to the 5Star call log not updating for some users
* Fix for those of you using Dark Mode 4.2.0 03/17/2021 * A Few Bug Fixes 4.1.0 02/26/2021